Terms and Conditions for Associates
1. About us
1.1 Sky Global & Associates Limited (“we”, “us” or “the Company”), is a company registered in the Hong
Kong Special Administrative Region (“Hong Kong”) with company number 1438345 and our registered
office is at Level 35, Two Pacific Place, 88 Queensway, Hong Kong. We operate the website:
https://www.skyglobal.associates.
1.2 To contact us, telephone our customer service team at (852) 9303-3652 or e-mail:
info@skyglobal.associates
2. Our agreement with you
2.1 The following are the terms and conditions (the “Agreement”) which govern your access and use of our
online platform through which services and products are made available (collectively the "Platform").
The Platform through its applications and websites, may be provided or be accessible via multiple
websites, devices, operating systems, and other means, whether owned and/or operated by us or by third
parties, including, without limitation, the website: https://www.skyglobal.associates.
2.2 By accessing or using the Platform or signing this Agreement, you are entering into this Agreement. You
should read this Agreement carefully before starting to use the Platform. If you do not agree to all of the
terms of this Agreement, do not access or use the Platform.
3. Services
Service Provider Referral
3.1 The Platform may be used to connect you with our service providers (the “Service Provider”) who will
provide services or products (the “Services”) to you through the Platform or this Agreement. On the
Platform, you may choose to consult and use the Services of your designated Service Provider.
The Company shall have no responsibility or liability for vetting or in making available or recommending
a Service Provider nor for checking, confirming or authenticating that Service Providers hold all valid
required and relevant licenses, permits, degrees and certifications, or that it abides by all relevant laws,
rules and regulations.
Concierge Services
3.2 The Company will provide concierge services on the Platform to Associates at their request. Concierge
services (the “Concierge Services”) include, but are not limited to, the following:
(a) Booking tickets for entertainment (movies, concerts, sports events etc.);
(b) Arranging parties and gatherings within the community;
(c) Arranging on-demand ride sharing services (including GoGoVan, Lalamove and other services);
(d) Provide assistance to elderly or disabled p
(e) Arrange activities offered by SPs on our platform
2
For avoidance of doubt, you acknowledge and agree that all Concierge Services requested by you or
provided by third party or persons are Services performed by Service Providers and subject to the
applicable terms and conditions of this Agreement. The Company will not be responsible for any
damage, injury or loss incurred as a result of the use or failure of the Concierge Services.
3.3 The Service Providers are independent providers who are neither our employees nor agents nor
representatives. Our role is limited to providing the Platform, enabling you access to the Services. Your
relationship and privity of the Services is between you and the Service Provider. The Services are the
responsibility of the Service Providers who provides them.
3.4 Commencing with the first Service provided to you by a Service Provider and for a period of 3 years
thereafter, you will not:
(a) seek or receive Services from such Service Provider, directly or indirectly, except on the
Platform and pursuant to and under these terms and conditions, either personally or through any
other person, company, partnership, organization, association or other entity; and
(b) discuss Service Fees and charges with the Service Provider, directly or indirectly.
4. Privacy Policy
4.1 Protecting and safeguarding any information you provide through the Platform is of paramount
importance to us. Information about our security and privacy practices is available by clicking Privacy
Policy (the “Privacy Policy”).
4.2 By agreeing to this Agreement and/or by using the Platform, you are also agreeing to the terms of the
Privacy Policy. The Privacy Policy is incorporated into and deemed a part of this Agreement.
5. Disclaimer and Limitation of Liability
5.1 The Company does not provide the Services itself. All of the Service Providers are independent of the
Company and they use the Platform to promote their services and communicate with you. Any
information or advice received from the Service Providers comes from them alone, and not from the
Company. While the Company facilitates your selection of, communications with and other interactions
with the Service Providers, the Company does not provide the Services and the Service Provider
relationship is between you and the Service Provider you select. All Service Providers identified or
accessible on the Platform are independent providers and are not employed by or affiliated with the
Company. While all Service Providers may be required to submit their qualifications for review by the
Company, the Company shall not be responsible for any inaccuracy, misrepresentation or lack of
completeness in or regarding the qualifications or biographies of the Service Providers.
5.2 You hereby release us and agree to hold us harmless from any and all causes of action and claims of any
nature resulting from the Services, the Concierge Services or the Platform, including (without limitation)
any act, omission, opinion, response, advice, suggestion, information and/or service of the Company, any
Service Provider and/or any other content or information accessible through the Platform.
5.3 You understand, agree and acknowledge that the Platform is provided “as is” without any express or
implied warranties of any kind, including but not limited to warranties of merchantability, fitness for a
particular purpose, non-infringement, compatibility, security, or accuracy. The use of the Platform is at
your own risk. To the fullest extent of the laws of Hong Kong, we expressly disclaim all warranties of
any kind, whether expressed or implied.
3
5.4 You understand, agree, and acknowledge that we shall not be liable to you or to any third party for any
indirect, incidental, consequential, special, punitive or exemplary damages.
5.5 You understand, agree and acknowledge that our aggregate liability for damages arising with respect to
this Agreement, the Service, the Concierge Services and any and all use of the Platform will not exceed
the total amount of money paid by you through the Platform in the three (3) months period prior to the
date of the claim.
5.6 If the applicable law does not allow the limitation of liability as set forth above, the limitation will be
deemed modified solely to the extent necessary to comply with the applicable law.
5.7 This section (limitation of liability) shall survive the termination or expiration of this Agreement.
6. Using the Platform
6.1 You hereby confirm that you are above the legal age of eighteen (18) and legally able to consent to
receive Services, and that you are legally able to enter into a contract.
6.2 You hereby confirm and agree that all the information you provided in or through the Platform, and the
information that you will provide in or through the Platform in the future, is accurate, true, current and
complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain
and update this information so it will continue to be accurate, current and complete.
7. Your Account
7.1 You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your
password and any other security information related to your account (collectively “Account Details”).
7.2 You agree to notify us immediately of any unauthorized use of your Account Details or any other
concern for breach of your account security.
7.3 You agree, confirm and acknowledge that we will not be liable for any loss or damage incurred as a result
of someone else using your account, either with or without your consent and/or knowledge. Further, you
agree that you are solely and fully liable and responsible for all activities that are made by using your
Account Details. You further acknowledge and agree that we will hold you liable and responsible for any
damage or loss incurred as a result of the use of your Account Details by any person whether authorized
by you or not, and you agree to indemnify us for any such damage or loss.
7.4 You agree and commit not to use the account or Account Details of any other person for any reason.
7.5 You agree and confirm that your use of the Platform, including the Services, are for your own personal
use only and that you are not using the Platform of the Services for or on behalf of any other person or
organization.
7.6 You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt any of our
systems, services, servers, networks or infrastructure, or any of the Platform’s systems, services, servers,
networks or infrastructure.
7.7 You agree and commit not to make any use of the Platform for the posting, sending or delivering of either
of the following:
(a) unsolicited email and/or advertisement or promotion of goods and services;
(b) malicious software or code;
4
(c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially
harmful content, including that sexual in nature;
(d) any content that infringes on a third party right or intellectual property;
(e) any content that may cause damage to a third party; and/or
(f) any content which may constitute, cause or encourage a criminal action or violate any applicable
law.
7.8 If you receive any file from us or from a Service Provider, whether through the Platform or not, you
agree to check and scan this file for any virus or malicious software prior to opening or using this file.
7.9 You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses,
causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and
reasonable attorneys’ fees and expenses) arising out of or relating to any of the following:
(a) your access to or use of the Platform;
(b) your access to or use of any Service or Service Provider;
(c) your access to or use of the Concierge Services;
(d) your use of the Vault;
(e) any actions made with your account or Account Details whether by you or by someone else;
(f) your violation of any of the provisions of this Agreement;
(g) non-payment for any of the services (including Services) which were provided through the
Platform; and/or
(h) your violation of any third party rights, including, without limitation, any intellectual property
rights, publicity, confidentiality, property or privacy right.
This clause shall survive expiration or termination of this Agreement.
8. Termination, modifications or disruptions to the Platform
8.1 We may modify, suspend or discontinue your Associate membership or access to the Platform, any part
of the Platform, or the use of the Platform, whether to all associates or to you specifically, at any time
upon notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned
actions or for any losses or damages that are caused by any of the aforementioned actions.
8.2 While we take reasonable efforts to ensure the Platform’s reliability and accessibility, we cannot
guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely
or error-free at all times.
9. Services Fees
9.1 You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”)
which you are duly and fully authorized to use, and that all payment related information you provided
and will provide in the future, to or through the Platform, is accurate, current and correct and will
continue to be accurate, current and correct.
9.2 You agree to pay all fees and charges associated with your account on a timely basis and according to the
fees schedule, the terms and the rates as published in the Platform. Subject to subsequent changes, our
payment plan is as follows: either on a per-session basis where full payment for Services received must
5
be paid in full before or by the time of a scheduled appointment; or on a multi-session package basis
where full payment for purchased sessions must be paid in full at the time of purchase. Cancellation of a
session within 48 hours of the scheduled appointment time will not result in any full or partial refund of
purchase. In the case of any payment-related dispute, you must contact us by sending us an email at
sky@skyglobal.associates. The Platform reserves the right to review the accuracy of any claim and may
require you to provide any evidence to support your claim within twenty-one (21) days.
9.3 By providing us with your Payment Means you authorize us to bill and charge you through that Payment
Means and you agree to maintain valid Payment Means information in your account information section.
9.4 If you have any concerns about payment, please contact us by sending us an email at
info@skyglobal.associates.
9.5 You are aware and agree that there is usually a service charge involved in all services provided.
10. Communications between us
10.1 Any notice or other communication given to us under or in connection with this Agreement or any aspect
of the Platform, must be in writing and be delivered via email to sky@skyglobal.associates
10.2 We may provide notices or other communications to you regarding this Agreement or any aspect of the
Platform, via email to the email address that we have on record or by posting it online.
11. General
11.1 Term and Termination. The term of this Agreement shall commence upon the setting up of your
account on the Platform or upon schedule confirmation of your first consultation session on the Platform.
This Agreement may be terminated by us, in accordance with Clause 8, through terminating your access
to the Platform. You may also terminate this Agreement by deleting your account by submitting a
withdrawal request by email to info@skyglobal.associates
11.2 Entire agreement. This Agreement is the entire agreement between you and us in relation to its subject
matter. You acknowledge that you have not relied on any statement, promise or representation or
assurance or warranty that is not set out in this Agreement.
11.3 Language. This Agreement is made only in the English language. In the event of any inconsistency
between a translated version of this Agreement and the English language version, the English language
version shall prevail.
11.4 Assignment and transfer. We may assign or transfer our rights and obligations under this Agreement to
another entity but will always notify you in writing or by posting on our webpage if this happens.
11.5 No partnership. Nothing in this Agreement shall be construed as making either party a partner, joint
venture, agent, legal representative, employer, or employee of the other.
11.6 Variation. We may change this Agreement by posting modifications on the Platform. Unless otherwise
specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check
the terms of this Agreement frequently. By using the Platform after the changes become effective, you
agree to be bound by such changes to this Agreement. If you do not agree to the changes, you must
terminate access to the Platform and participation in its services.
6
11.7 Severance. Each paragraph of this Agreement operates separately. If any court or relevant authority
decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force
and effect.
11.8 Limitation of liability. To clear any doubt, all clauses regarding limitations of liability and
indemnification shall survive the termination or expiration of this Agreement.
11.9 Third party rights. This Agreement is between you and us. Except as expressly provided elsewhere in
this Agreement, a person who is not a party to this Agreement shall not have any rights under the
Contracts (Rights of Third Parties) Ordinance (Cap.623, Laws of Hong Kong) to enforce any term of this
Agreement.
11.10 Governing law and jurisdiction. This Agreement is governed by the laws of Hong Kong and you and
the Company each irrevocably agree to submit all disputes arising out of or in connection with this
Agreement to the exclusive jurisdiction of the courts of Hong Kong, except that the Company at its
election may submit a dispute or bring a claim against you in a court on any other jurisdiction which has
jurisdiction over you.
